18cash - Deposits, Withdrawals Account Banking

Adding Funds to Your 18cash Account

Topping up your 18cash balance starts at the cashier tab — tap it from your phone and the wallet options load straight away. We support Touch 'n Go eWallet, Boost, GrabPay, DuitNow Transfer, FPX, and Maybank2u so you pick whichever app is already on your home screen. Enter the amount in RM, confirm with your wallet PIN, and the credit appears in

your account balance once the payment clears. No manual reference codes needed for e-wallet deposits — the session links automatically.

Open the cashier — Log in to your 18cash account and tap the cashier tab. The deposit section loads with all available Malaysian payment channels shown.
Choose your wallet or bank — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or Maybank2u. Your choice stays saved for next time.
Enter the amount and confirm — Key in the RM amount you want to add, then confirm inside your wallet app with your PIN or biometric. The session links automatically — no copy-pasting reference numbers.
Balance updates — Once your wallet confirms the transfer, your 18cash balance reflects the amount. Head to the lobby and your credit is ready to use.

Withdrawing Funds From Your 18cash Account

Withdrawals on 18cash follow a straightforward path — open the cashier, switch to the withdrawal tab, and choose where you want your RM sent. We route payouts back through DuitNow Transfer or FPX-linked bank accounts, keeping your money inside the Malaysian banking rails you already use. Your account must have a verified identity on record before any withdrawal is processed; this step

protects your balance, not just a policy box we tick. Submit your request and our team processes it in queue order.

Go to the withdrawal tab — Inside the cashier, switch to withdrawals. Your available balance and any pending amounts are shown clearly before you proceed.
Select your payout method — Choose DuitNow Transfer or your FPX-linked bank account — CIMB, Maybank and other local banks are listed. The account name must match your verified 18cash profile.
Enter the withdrawal amount — Type the RM amount you want to move out. The cashier shows your withdrawable balance so you always know what is available.
Submit and track status — Confirm the request and monitor its status from your account history page. Our team works through requests in queue order and updates the status as it moves.

Verifying Your 18cash Account Identity

Account verification on 18cash is a one-time process that locks your account to you — nobody else can request a payout to your bank details once your identity is on file. We ask for a copy of your MyKad and a selfie holding it; upload both through the verification section in your account settings. The documents are reviewed by our team, and

you receive a confirmation once the check clears. Verified accounts have no friction at the withdrawal stage — the payout path is already open.

Open account settings — Log in and navigate to account settings, then select the identity verification section. The upload interface accepts JPG and PDF files from your phone camera roll.
Upload your MyKad — Photograph the front and back of your MyKad clearly. Make sure all four corners are visible and the text is readable — blurry images need to be resubmitted.
Submit a selfie with your MyKad — Hold your MyKad next to your face and take a clear photo. This step confirms the card belongs to you and protects your account from unauthorised withdrawal attempts.
Await confirmation — Our team reviews your documents and marks your account as verified. You receive an in-account notification when the check is complete and withdrawals are unlocked.

PAYMENT CHANNELS

Local Payment Methods We Accept

Every payment channel on 18cash is a method already embedded in everyday Malaysian mobile life. Touch 'n Go eWallet, Boost, and GrabPay handle deposits without leaving your phone — tap, confirm, done. For players who prefer bank transfers, DuitNow, FPX, Maybank2u, and CIMB Clicks are all on the list. Withdrawals route back through DuitNow Transfer and FPX-linked accounts, keeping your RM inside familiar banking rails at every stage.

Touch 'n Go eWallet Link your TNG eWallet account at the cashier and fund your 18cash balance directly from your phone. No extra app switching needed — the session links in one tap.

Boost Boost deposits flow from your Boost wallet to your 18cash balance using the same QR or account-link method you use at the mamak counter.

GrabPay Your GrabPay wallet balance can fund your 18cash account at the cashier. The transfer confirms inside your Grab app with your usual PIN or biometric.

DuitNow Transfer Send funds via DuitNow using your 18cash account's registered number. Also the primary route for withdrawal payouts back to your bank.

FPX / Maybank2u / CIMB Clicks Online banking through FPX lets you deposit directly from Maybank2u, CIMB Clicks and other participating Malaysian banks. Withdrawals to FPX-linked accounts follow the same rails.

18cash Banking — What You Asked Us

These are the questions our account holders ask most often about depositing, withdrawing and account verification. If your situation is not covered here, our live chat team can walk you through any cashier step directly.

Touch 'n Go eWallet, Boost and GrabPay are all supported at the 18cash cashier. Select your preferred wallet, confirm inside the app, and your balance updates once the payment clears.

Minimum deposit amounts are shown at the cashier when you select a payment method. The figure may vary by channel — check the cashier tab in your account for the current RM threshold.

Open the withdrawal tab in the cashier, choose DuitNow Transfer or your FPX-linked bank, enter the RM amount, and submit. Your account must be verified before the first withdrawal is processed.

Pending deposits usually mean the payment confirmation is still travelling from your wallet or bank to our system. Wait a few minutes; if the status does not update, contact live chat with your transaction reference.

Yes. Identity verification — your MyKad plus a matching selfie — is required before any withdrawal request is processed. This protects your account and ensures payouts reach only you.

Payouts are sent to the bank account or DuitNow number linked to your verified 18cash profile. To change your linked account, update your details in account settings and re-verify if prompted.

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