Reference

What You Agree To When You Use 18cash

These terms set out the rules that apply when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby where local law permits.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawUpdated terms take effect on publicationContact support for clarification
18cash What You Agree To When You Use 18cash
ACCOUNT SECURITY PRACTICES

How We Protect and Manage Your Account Data

Data Handling

We collect only the account data needed to process your deposits, verify withdrawals, and maintain your session. Your Touch 'n Go eWallet or Boost transaction records are not stored beyond what processing requires.

Cookie Use

Session cookies keep you logged in and remember your deposit method preference — such as GrabPay or DuitNow — so you do not re-enter details each visit. You can clear cookies via your browser settings at any time.

Account Security

Every login triggers an OTP verification step to your registered mobile number. If an unfamiliar device attempts access, the session is held pending your confirmation — protecting your account balance and payment history.

Data Retention and Requests

Account data is retained in line with our obligations under applicable law. To request a copy of your data or ask for account closure, contact support via live chat or email with your registered details ready.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the live chat window from any page in your account dashboard. Our team can explain specific clauses, walk you through withdrawal conditions, or flag a payment dispute on the spot.

Email Support

Send a detailed query to our support email for written clarification on terms. Useful for account-closure requests, formal disputes, or questions about how a specific clause applies to your account.

Account Help Centre

The help centre inside your account lists answers to common terms questions — from how withdrawals are verified to what happens when a deposit is pending beyond the normal clearing window.

Your Questions on These Terms, Answered

If you are in George Town or anywhere else in Malaysia, the same terms apply to your account. Here are the questions we hear most often about how these terms work in practice.

Yes. Every deposit method — including Touch 'n Go eWallet, Boost, and GrabPay — falls under these terms. The payment rail you use does not change your obligations or our obligations to you.

The revised terms are published on this page and take effect immediately. Continuing to use your account after the update means you accept the new version. We recommend checking this page periodically.

Yes. Contact support via live chat or email before your next deposit. We will process the closure, verify your identity via OTP, and arrange any pending withdrawal to your linked payment method.

You are responsible for keeping your credentials and OTP secure. If you suspect unauthorised access, notify us immediately via live chat so we can freeze the account and investigate the activity.

Send your request through our email support channel with your registered account details. We will respond in accordance with our data retention obligations and applicable local law timelines.

Access and eligibility depend on local law and are available only where local law permits. Where a term conflicts with Malaysian law, local law takes precedence and that clause is read down accordingly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.